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Shipping, Returns, Refund and Replacement Policy

Shipping Rules and Restrictions

Processing time is 2-5 business days. Please be advised different customs policies in different countries can cause delays beyond our original delivery estimates. All duties, fees, and taxes are the responsibility of the recipient.

The buyer can cancel the order only 30 minutes after the order is placed and needs to send seller cancellation request through email. If the product is shipped unfortunately, it cannot be cancelled. The buyer needs to wait to receive the product then follows the return procedure.

Orders are shipped on business days only. Business days are Monday to Friday, excluding federal holidays.

All customers must place their orders with matching billing and shipping addresses.

Shipping charges do not include any applicable import taxes, customs duties, or fees that are due upon entry into the destination country. Please contact your local customs office for more information.

Refunds and Exchange

Returns are not available for our teething and baby feeding accessories products for sanitary reason, unless they are defective.

To return your product, you should mail your product to: 6- 14845 Yonge street, Suite #529, Aurora ON L4G 6H8, Canada

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items must be in their original state: unwashed, unworn, unaltered and unused. Merchandise may be returned or exchanged with original receipt within 30 days upon arrival date of product and Please enclose the packing slip invoice in your return package. Please pack the item(s) securely in the original product packaging, whenever possible.

After 30 days: we will no longer accept returns or exchanges and the same item may not be returned twice.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@lavenderroses.ca and send your item to: 6- 14845 Yonge street, Suite # 529, Aurora ON L4G 6H8, Canada.

All sale items are FINAL SALE are not eligible for exchange or refund. Once placed, an order cannot be changed or cancelled.

Any damage caused from shipping is to be handled by the customer and the shipping company.

All returns must be sent via a traceable carrier. All shipping costs associate with initial orders, return or exchange will be the responsibility of the customer and are non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 All returned merchandise will be refunded in the original form of payment. Please allow approximately 3-5 business days to process your refund and, your bank will need a few days to process it. For any concerns with an item you purchased, please contact us info@lavenderroses.ca and we will try our best to resolve your concern.

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