Refund policy
Refunds and Exchange
Returns are not available for our teething and baby feeding accessories products for sanitary reasons unless they are defective.
To return your product, you should mail your product to 6- 14845 Yonge street, Suite#529, Aurora ON L4G 6H8, Canada
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items must be in their original state: unwashed, unworn, unaltered, and unused. Merchandise may be returned or exchanged with original receipt within 30 days upon arrival date of the product and Please enclose the packing slip invoice in your return package. Please pack the item(s) securely in the original product packaging, whenever possible.
After 30 days: we will no longer accept returns or exchanges and the same item may not be returned twice.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lavenderoses.ca and send your item to 6- 14845 Yonge street, Suite#529, Aurora ON L4G 6H8, Canada.
All sale items are FINAL SALE are not eligible for exchange or refund. Once placed, an order cannot be changed or canceled.
Any damage caused by the shipping is to be handled by the customer and the shipping company.
All returns must be sent via a traceable carrier. All shipping costs associated with initial orders, return or exchange will be the responsibility of the customer and are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
All returned merchandise will be refunded in the original form of payment. Please allow approximately 3-5 business days to process your refund and, your bank will need a few days to process it. For any concerns with an item you purchased, please contact us
and we will try our best to resolve your concern.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lavenderroses.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lavenderroses.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lavenderroses.ca.